The survey typically takes from 10 to 15 minutes to complete.
Please do not skip any questions in the LibQUAL+ survey. If you do not wish to answer a question or feel a question does not apply to you, select NA (not applicable). Incomplete surveys are not counted in the aggregate scores.
There is no compensation per se for completing the survey, though incentive prizes will be offered as thanks to participants. At the end of the web-based survey, you may elect to include an email address, which will enter you in a drawing for the chance to win one of three iPad minis with Retina display. The survey is available through March 3.
Award winners will be contacted after the close of the survey to claim their award. An announcement including the names of the award winners and prizes will be posted on the University Libraries web site. Award recipients will be required to fill out a tax declaration form.
Any browser should work so long as it is not too old. It does not rely on erratically supported browser features such as Java or cookies..
Respondents may obtain a paper copy of the survey in any of the University Libraries or may request a pdf version.
Yes, the survey is compatible with the JAWS screen reader software.
The survey is administered through the Association of Research Libraries and Texas A&M University, and the survey and data are housed on secure Texas A&M servers.
The survey examines a variety of dimensions of library services, each represented by a number of questions. Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods.
To reduce the number of options but still provide meaningful information to library planners, we have clustered some disciplines. If you are in doubt as to what discipline you should select from the drop-down list on the survey, select "Other". Carnegie Mellon University employees not engaged in discipline-based research may choose "Other".