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LibAnswers Training Guide for UL Employees

This is a guide for how to use LibAnswers at the CMU University Libraries. The guide includes materials for learning about the system, and our policies for use.

Policies for Chat Service

Down Time - The Library's chat service will not be available for 1 week after the completion of each semester. The dates for unavailability will be determined by the official CMU Academic Calendar and notice will be given to patrons on the library's website. Unavailability of chat during the Winter break will be longer and will be determined by the chat service team.

Training Materials for LibChat

This section with have links to training materials for LibChat