Q: Why does Alma timeout after a period of inactivity?
A: Alma has an automatic timeout set for 60 minutes of inactivity. Unfortunately this cannot be changed. More information is available here.
Q: Where is the Ex Libris documentation for the current Alma page?
A: In the upper-right area of the screen, click the question mark and then click Help for This Page.
Q: Why am I unable to check out materials?
A: Be sure to choose a circulation desk as your location. The checkout page will be hidden until Alma knows which circulation desk you use. Here is a screenshot:
Q: How often is Analytics data refreshed?
A: There is a delay between one to four days before new or modified information appears in Analytics. More information is available here.
Q: Is there a way to identify records that were created in Symphony?
A: In Alma, title records show a Record Number field. Titles created in Symphony have record numbers ending with "-o1cmu_inst."
For more information: