Kimberly Dolan
Head of Technical Services / Accounts Manager
412-268-2441
ke26@andrew.cmu.edu
Kristin Heath
Head of Cataloging / Senior Librarian
412-268-7367
kheath@andrew.cmu.edu
Terrence Chiusano
Technical Services Specialist
412-268-7309
tdc2@andrew.cmu.edu
Jan Hardy
Library Specialist
412-268-7320
jh81@andrew.cmu.edu
Gloria Henning
Periodical Specialist
412-268-2450
henning@andrew.cmu.edu
Ruth Ann Schmidt
Library Associate for Ordering
412-268-7308
rs57@andrew.cmu.edu
Mailroom Supervisor/Library Materials Processing Coordinator
412-268-7314
lmccord@andrew.cmu.edu
The Technical Service Department is composed of Acquisitions, Cataloging, Processing, Serials, and Mailroom Services. We procure all library materials including print, electronic, and audio-visual, assure that they are cataloged, processed and available to faculty and patrons quickly. We manage all mail and deliveries for the Hunt building, renew all print and electronic subscriptions, handle licensing and contracts for materials and establish and maintain access to all material in the Library catalog. We are responsible for budgeting and managing the Library materials budget, creating financial, usage statistics and various material related reports. Our logistical specialties ensure a smooth operation of all requirements for our large student body and busy faculty.
Mission Statement:
Carnegie Mellon University Libraries Technical Services Mission Statement
To provide exceptional support services for all collection development activities and strong working relations with liaisons, colleagues, administration, vendors, and business partners. Library Technology and Technical Services is comprised of acquisitions, cataloging, and gift processing.
To fulfill our mission, Library Technology and Technical Services strives to:
Communicate information in timely manner
Maintain accurate records of the acquired materials
Effectively manage the materials budget
Continue review of acquisition procedures and policies to ensure effective and efficient services
Develop strong working relationships with selectors, publishers, consortia, and leadership
Develop strong cross-divisional working relationships with colleagues in other divisions in the Libraries
Provide data and prepare and manage reports
Seek out new technologies in support of the work of the Libraries
General areas of operations managed by Technology and Technical Services:
Resources budget for University Libraries
Review and develop material acquisition policies and procedures
Manage approval plans, continuations, and subscriptions
Purchase and receipt of Libraries materials
Maintain e-resources
Digital resources trials, license, lease, access, and site administration
Manage and process gift material
Maintain current knowledge of national and international cataloging standards
Review and develop cataloging policies and procedures
Catalog newly acquired material efficiently and accurately
Physically process the material quickly and accurately
Maintain accurate holdings in OCLC for international access to the University Libraries material through interlibrary loan
Collection management and withdrawal
Suggestion for a new book?
Contact Liaison Librarian responsible for that subject area.
Having problems accessing a database?
Report the problem through the “Report a Problem” form embedded in every Discovery record.
Contact Liaison Librarian responsible for that subject area.