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Resource & Discovery Services: Home

This guide is an overview of services provided by the Carnegie Mellon University Libraries' Resource & Discovery Services Department.

Staff Directory

Kimberly Dolan
Head of Resource & Discovery Services / Accounts Manager

Terrence Chiusano
Technical Services Specialist

Cataloging Associate


Mike Herzog

Cataloging & Metadata Specialist

Dominick Jebbia
Serials Associate

Melanie Klaput
Library Associate for Ordering
Maranda Reilly
Electronic Resources Manager

Ruth Ann Schmidt
Library Associate for Ordering

Jon Singletary
Library Systems Specialist

Leah Zande

Mailroom Supervisor/Library Materials Processing Coordinator





Suggestion for a new book?

Contact Liaison Librarian responsible for that subject area.

Having problems accessing a database?

Report the problem through the “Report a Problem” form embedded in every Discovery record.

Contact Liaison Librarian responsible for that subject area.



Resource & Discovery Services

What We Do:

The Resource & Discovery Services Department is composed of Acquisitions, Cataloging, Processing, Serials, and Mailroom Services.  We procure all library materials including print, electronic, and audio-visual, assure that they are cataloged, processed and available to faculty and patrons quickly. We manage all mail and deliveries for the Hunt building, renew all print and electronic subscriptions, handle licensing and contracts for materials and establish and maintain access to all material in the Library catalog.  We are responsible for budgeting and managing the Library materials budget, creating financial, usage statistics and various material related reports.  Our logistical specialties ensure a smooth operation of all requirements for our large student body and busy faculty.


Vision Statement:

Agile solutions for CMU's evolving information needs


Mission Statement:

The Resource & Discovery Services Team collaborates with internal and external partners to initiate, steward, and enhance the resource lifecycle to provide essential services to support research and teaching and enable access for an international community of faculty, researchers, and students. We strive to create an environment dedicated to diversity, inclusion, and teamwork.

We support the vision, mission, and values of the Carnegie Mellon University Libraries by:

  • Acquiring, cataloging, processing, and enabling access to library resources in a timely and accurate manner
  • Maintaining library resources through their entire lifecycle
  • Liaising between faculty, vendors, and publishers
  • Effectively negotiating and managing licenses and contracts for library resources
  • Collecting, analyzing, and reporting usage statistics to drive data-informed decisions
  • Identifying and applying tools, technologies, and metadata strategies to support emerging models of scholarly communication
  • Prioritizing resource discoverability and accessibility
  • Developing an agile and flexible infrastructure to ensure seamless resource access
  • Taking a proactive and transparent approach to project management, troubleshooting, and problem solving

Who Does What

Kim Dolan 8-2441- Head of Resource & Discovery Services / Accounts Manager

Questions about billing, invoices, electronic resources and journals as they relate to payment & renewals, allocation, questions on funds, purchasing new resources, transferring funds, usage stats, licenses and contracts, vendor related questions/issues and general inquiries.

Terrence Chiusano 8-7309 - Technical Services Specialist      

Questions related to standing orders and the faculty approval plan, as well as gifts/donations and discards/withdrawals. Can also assist with questions related to print serials and weeding.

Vacant Cataloging Associate

Catalogs monographs and other materials for the humanities and for the Fine Arts Library, Special Collections -- the Artists’ Book Collection and Fine and Rare Book Room.  Catalogs CDs for the Music Listening Collection, and DVDs for the Video Collection. Does some original cataloging. Adds table of contents notes to records in the OCLC database as part of the Enhance Project.

Mike Herzog - Cataloging & Metadata Specialist

Responsible for original and copy cataloging of print monographs and other print materials, metadata description and record maintenance for all formats of library resources. Coordinates and assists with special projects involving cataloging and improving discoverability of library resources.

Dom Jebbia 8-7124– Serials Associate 

Questions about serial subscriptions, claims, damaged journal issues, micro- subscriptions, e-resource access issues.

Melanie Klaput - Library Associate for Ordering

Art, Architecture, Design, History, MusicInteractive Design, Arts & TechnologyDigital Humanities, Special Collections. Questions about book requests, firm orders, the status of firm orders & firm order receipt in her subject areas.  Orders streaming titles and manages subscription-based models from various streaming services. Updates R&DS Libguides page and creates monthly updates blog.

Maranda Reilly – Electronic Resources Manager

Questions about serials and their links for electronic access.  Comprehensive questions covering serials problems with multiple aspects, or that defy categorization. Questions related to eResources, usage statistics, EZproxy/ authentication, and discovery (Primo VE).

Ruth Ann Schmidt 8-7308 - Library Associate for Ordering

Science, Engineering, Business, Heinz School, Public policy (Heinz / Engineering & Public Policy funds), Social & Decision Science, Statistics, Reference (Sorrells, Hunt, & Mellon)' English, Writing, Drama, Film, Modern Languages, Philosophy, Psychology, Brain Hub, Cyber Security, Environment Across the Curriculum. Questions about book requests, firm orders, the status of firm orders & firm order receipt, in her subject areas. Questions about replacement orders, status of replacement orders & the receipt of replacement orders for Hunt, E&S, MI.

Jon Singletary 8-3878 – Library Systems Specialist 

Makes configuration changes in Alma. Troubleshoots access to electronic resources. Reports issues with Alma to Ex Libris.

Leah Zande-Journal Check-in/Mailroom Manager/Library Materials Processing Coordinator

Questions relating to journal and newspaper check-ins and claims.  Questions about book and serials bindery.  U.S. and Campus mail, in- and outgoing UPS, FedEx, DHL, and Airborne Express packages, office and library supplies ordering for Cataloging and Acquisitions.  Also handles books returning from Offsite to campus and physical processing of all materials.