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Alma/Primo VE Documentation: Common Errors/Known Issues

Common errors/Known issues

  • Analytics asks for a username and password
    • (Alma users should be automatically logged into Analytics.  If Analytics asks for a username and password, click the Design Analytics link again.  This is a known issue that Ex Libris is aware of.) 
  • User not authorized message - Contact Jon (
  • Missing request link (campus must be assigned to user's account) - Contact Jon (

Reporting Problems