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Carnegie Mellon University
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LibAnswers Training Guide for UL Employees
Previewing and Claiming a ticket
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LibAnswers Training Guide for UL Employees
This is a guide for how to use LibAnswers at the CMU University Libraries. The guide includes materials for learning about the system, and our policies for use.
What is LibAnswers?
The dashboard and your 'Views'
What is a ticket?
Previewing and Claiming a ticket
Actions you can take answer a ticket
Administration of LibAnswers
Toggle Dropdown
Queues
Getting help or sharing a problem
Chat Service, Scheduling & Policies
Toggle Dropdown
What is LibChat?
Getting to LibChat & Connecting
LibChat Dashboard
Chat Demo
The main dashboard and how to work with tickets
See below for previewing a ticket.
See below for claiming a ticket.
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Actions you can take answer a ticket >>
