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LibAnswers Training Guide for UL Employees

This is a guide for how to use LibAnswers at the CMU University Libraries. The guide includes materials for learning about the system, and our policies for use.


When you log into LibApps, and navigate to LibAnswers, or get to LibAnswers using a link or bookmark, it takes you to the "Dashboard". VERY IMPORTANT, you must regularly refresh your dashboard to see new tickets or any updates, IT WILL NOT AUTOMATICALLY UPDATE. So before you take any action on a ticket, please refresh your dashboard by clicking on Dashboard in the top ribbon.

Screenshot of the Dashboard


How do I access my 'Default View'?

You can access available "Views" and "Your Default View" from your LibAnswers account profile. You access this by clicking on your email address in the top right hand corner of the screen, when you are logged into LibAnswers.

Once in your account view, scroll down to "Default Dashboard View" and click the drop down, you will see some options like the image below. If you choose the View labeled Default, it will show you ALL NEW, OPEN tickets for ALL Queues that you have access to. We recommend that you choose a specific view for your Dashboard.