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LibAnswers Training Guide for UL Employees

This is a guide for how to use LibAnswers at the CMU University Libraries. The guide includes materials for learning about the system, and our policies for use.

What is LibChat?

LibChat is an online chat platform that is built into our LibAnswers system. It allows us to offer chat reference service to the entire CMU community through the creation of chat widgets that can be embedded on LibGuides, the library's website, and other webpages.