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LibAnswers Training Guide for UL Employees

This is a guide for how to use LibAnswers at the CMU University Libraries. The guide includes materials for learning about the system, and our policies for use.


Once logged into LibChat, you will see the dashboard where you can set your status (Offline, Internal, Online), set you personal settings (Settings tab), be on the lookout for new chats (Chats tab), and look out for new LibAnswers tickets (Tickets tab).